RETURN POLICY

RETURNS, EXCHANGES & REFUNDS

THANK YOU FOR SHOPPING WITH US AT MAMA SITA'S MIRACLE BUTTER CREAM! ONCE AN ORDER HAS SHIPPED, DUE TO THE NATURE OF OUR PERSONAL CARE PRODUCTS, WE DO NOT ACCEPT RETURNS OR EXCHANGES. WE ALSO DO NOT ACCEPT RETURNS FOR REASONS INCLUDING IF THE PRODUCT "SCENT" IS NOT WHAT YOU WERE EXPECTING.  PLEASE READ THE PRODUCT DESCRIPTIONS CAREFULLY.

IF AN ITEM ARRIVES DAMAGED, EMAIL A PHOTO OF THE DAMAGED PRODUCT ALONG WITH YOUR NAME AND ORDER NUMBER AND EMAIL TO CONTACT@MIRACLEBUTTERCREAM.COM WITHIN 48 HOURS AFTER PACKAGE DELIVERY AND WE WILL KINDLY MAKE ARRANGEMENTS TO EXCHANGE THIS ITEM. 

 PLEASE REVIEW HOW TO CARE FOR YOUR BUTTERS HERE. 

CANCELLING AN ORDER

ALTHOUGH WE DON'T ACCEPT RETURNS OR EXCHANGES, YOU MAY CANCEL AN ORDER BEFORE IT IS PREPPED AND PACKED FOR SHIPPING. TO CANCEL AN ORDER, EMAIL YOUR FULL NAME AND ORDER NUMBER TO CONTACT@MIRACLEBUTTERCREAM.COM AND REQUEST TO CANCEL ORDER. ONCE WE RECEIVE THE EMAIL, WE WILL LET YOU KNOW THE STATUS OF THE ORDER AND WHETHER OR NOT IT HAS BEEN PREPPED AND PACKAGED FOR SHIPPING. 

PRODUCT DELIVERED TO WRONG ADDRESS

IF AN ORDER WAS PLACED AND THE CUSTOMER TYPED IN THE WRONG ADDRESS AND THE ORDER WAS RETURNED TO THE SENDER, THAT CUSTOMER MAY PURCHASE A NEW SHIPPING LABEL AND WE WILL BE HAPPY TO RE-SHIP THAT ORDER.

IF, HOWEVER, THE ORIGINAL ORDER WAS SHIPPED TO THE WRONG  ADDRESS BECAUSE THE CUSTOMER TYPED IN THE WRONG ADDRESS, AND THE PACKAGE IS NOT RETURNED TO THE SENDER, WE AT MIRACLE BUTTER CREAM ARE NOT RESPONSIBLE FOR REPLACING THAT ORDER.

THANK YOU